Problem: Getting the response
host spam.vcn.com[209.193.73.65] said: 550 5.1.1
<mailto:'address you are sending to'>: Recipient address rejected: User unknown in relay'
recipient table (in reply to RCPT TO command)
Solution Due to an upgrade on security to our sending mail server, some internet users will have to use SMTP authentication . The steps below will show you where to find the setting.
Note: This is also the case with users that are connected up through another provider using a Visionary e-mail account.
Outlook Express
- Click Tools then Accounts
- Click Mail
- Click Properties
- Click Servers
- In the Account Name field, it should be the first part of your email address (probably it's like this already).
- Put a checkmark by My Server Requires Authentication at the bottom of the page.
- Click Settings
- Select Log on Using
- Type Account Name (which will be your full email address)
- Type Password (which will be your email address password)
- Click Apply
- Click OK
- Click Close
This should fix the problem in Outlook Express. To send email, close Outlook Express and re-open it.
Microsoft Outlook
- Click Tools then Email Accounts (Accounts and Services on older versions of Outlook)
- Click View and Change and Click Next (skip if it opens up to the account screen)
- Click Change or Properties of your Email Account
- Click More Settings
- Click Outgoing Server
- Check My Server Uses Authentication
- Select Log on Using
- Type Account Name (which will be your full email address)
- Type Password (which will be your email address password)
- Click OK
- Click Next
- Click Finish
This should fix the problem in Outlook. Close Outlook and re-open it.
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May 19, 2004
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March 30, 2005
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